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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
410 Surveys

Noble Pointe DR

Surveyed on Mar 23, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“After many years buying and selling real estate, Susan is the best realtor I have ever dealt with. Period Jim Corners J C Building Services”

10th 1/2 ST

Surveyed on Mar 19, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We truly appreciated Susan s responsiveness. From the time we engaged her we starting getting listings which exactly met our criteria. From there we relied on her expertise to rule out properties in neighborhoods with a history of flooding, etc. She guided us through the entire process, including providing us with recommendations for mortgage and insurance brokers. We ended up selecting a newly constructed property and while that isn t new for us, buying from a small, custom builder was new. Susan researched things about the builder which never would have occurred to us. She also educated us on how 4 properties behind a shared gate can form an HOA of sorts. Finally she helped us negotiate a price that came in beneath the appraised value. This truly was a great experience all around. ”

Pheasant Glen DR

Surveyed on Mar 04, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I give Susan 11 stars Susan is a wonderful person and a true professional. I count myself fortunate to have Susan help us find our dream home and represent us throughout the process. Thank you Susan, you are the best there is out there SLB”

Katie Grace CIR

Surveyed on Feb 03, 2024
Represented the Seller
4.50/5
Start FullStart FullStart FullStart FullStar Half
Competency
5/5
Knowledge
5/5
Communication
4/5
Experience
4/5

Old Timber LN

Surveyed on Feb 03, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“It was a pleasure to work with Susan Matson from selling my home to buying my new home. She was patient with me while I found the home to perfectly match my needs and my budget. She really watched the neighborhood and found the perfect home that was off market and met all my needs and wants. Wonderful experience all around. ”

Old Timber LN

Surveyed on Jan 28, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is an extremely customer oriented real estate broker. The complete process was stress free and simple. Susan made it so.”

Kirkstone Manor DR

Surveyed 3 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Well - Susan was amazing throughout the entire process. We were selling our house remotely from Boise and were only able to meet with her one time. She was able to get us a much better starting price than we expected, and then she sold the house within 2 days at an even higher amount. She was able to connect us to necessary maintenance companies, two different estate sale companies and handle all of the paperwork remotely. It could not have gone any better. Thank you very much, Kevin ”

Arden Forest DR

Surveyed 3 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I am a repeat customer of Susan Matson. She is hands down one of the best realtors in our area. She is always on top of her game and is well connected in her community. I highly recommend her and will use her again. On top of her outstanding record, she is also a really good person and does a lot for her community. Amazing ”

Berwick Manor CT

Surveyed 4 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We have bought and sold several homes with Susan Matson. Having purchased and sold over 30 homes over the years I can state without a doubt she is the most competent realtor I have ever worked with. She will continue to be the go to realtor on any future listings. Susan knows Glennloch Farms and surrounding areas Spring, Woodlands, etc. Make the right choice Patrick and Carrie”

Fernwillow DR

Surveyed 5 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“From listing the house to closing the sale, Susan did a wonderful job She went above and beyond throughout the entire process. Her knowledge and experience proved to be a real asset in this competitive market. I will not hesitate to use her services again, and I absolutely recommend her to anyone seeking a realtor in the Spring Woodlands area.”

Shaddon Manor CT

Surveyed 6 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan was extremely responsive, and worked hard to get us a quick sale with a great price. We really enjoyed working with her ”

Lambourne CIR

Surveyed 7 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan went beyond my expectations for a realtor. She always responded quickly to my many questions. She even used her personal resources to stage my home. She was awesome ”

Decatur ST

Surveyed 7 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Have purchased and sold several homes. Susan was by far the best we have had. Answers all questions promptly and follows up if needed. Works very hard for her clients best interest. Best in the business ”

Kielder Pointe DR

Surveyed 7 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan Matson is a great agent and we enjoyed working with her very much ”

Tristandale LN

Surveyed 7 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan Matson is the best real estate agent She is professional, knowledgeable and very easy to work with If I called and or texted her, she would call text me back. I highly recommend Susan Matson if you are looking for an awesome real estate agent ”

Overall Rating
4.99/5
Rate based on 410 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience