Client Experience Rating

Rate your experience with your Realtor and share your feedback


Agent Rating Report

Overall Service Rating in each Category
Competency
4.93/5.0
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests
Market Knowledge
4.91/5.0

Exhibited knowledge of the real estate market, the neighborhood and community
Communication
4.89/5.0

Updated me regularly, responded in a timely manner, communicated with me in the way I wanted
My Experience
4.95/5.0

Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this Realtor to a friend or colleague.


Agent Rating by Transaction (44 records)
Survey Date
Street Name
Representing
Overall Rating
03/18/2013
FORT STANTON DR
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
03/18/2013
FORT LARAMIE DR
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
03/11/2013
BERRY LEAF CT
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Selling your home can be stressful, but working with Lisa Kenny was an enjoyable and positive experience. Most importantly, lines of communication were always open and 2-way. We went through this process while abroad and it was well managed and seamless. We highly recommend Lisa to anyone who may be contemplating selling or buying!

09/25/2012
AUTUMN PARK DR
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lisa and Jennifer understood the market and our needs and desires. They sold our home to relocate us into a home which was above and beyond our expectations and kept us in the area. They really went to work for months facilitating this transition, all in a tough economy and market – EXCELLENT JOB! If you don’t go with the Lisa/Jenn team you are gonna be lost!

03/29/2012
ROYAL OAKS CROSSING
Seller
4.80/5.0 

Competency 5/5.0
Market Knowledge 4/5.0
Communication 5/5.0
My Experience 5/5.0
Love these ladies. They were VERY helpful and worked hard to lease my place. I will use them again.

Agent's Response
And we enjoy working with you!
Reply date 05/11/2012
03/29/2012
ECHO CANYON DR
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
02/21/2012
POWDERHORN LN
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
01/23/2012
BERRY LEAF CT
Seller
4.50/5.0 

Competency 4/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 4/5.0
01/23/2012
ECHO CANYON DR
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lisa and Jen are AWESOME

Agent's Response
We feel the same about you Tiffany! Thank you.
Reply date 02/01/2012
01/23/2012
SILVERSIDE DR
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lisa went beyond the call of duty. She was so patient with us no matter how many times we changed our mind about things. She stuck with us, was always friendly, helpful, and really cared about our needs and future. I will never use anyone else. Teri Mccloud

12/19/2011
WESTHAVEN DR
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
If I could give Lisa 10's I would. She was great. The experience was easy because of Lisa.

Agent's Response
Thanks so much Jean, I enjoyed helping you find a home!
Reply date 12/19/2011
12/10/2011
COUNTRY PLACE DR D
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lisa and Jennifer are the best team ever!

09/28/2011
Trail Creek
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lisa and Jennifer are two of the most knowledgeable real estate agents I have ever met, keep up the great work guys! And Thanks for everything!

Agent's Response
Thanks, We always enjoy working with ya'll and your new home is wonderful!
Reply date 10/24/2011
05/11/2011
RIDGE PARK DR
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lisa was very efficient and extremely helpful with the closing statement making sure everything was correct. I would recommend Lisa to anyone looking for a home in any area.

05/02/2011
FERN TRAIL CT
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
04/25/2011
BLUE WIND CT
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lisa has done a great job on this. Very professional, knowledgeable, helpful and knows the market well. I enjoyed working with her and will recommend her to my friends. Essie Amire

Agent's Response
Thanks Essie! Jen and I enjoyed working with you as well and would like to welcome ya'll to Katy and MCHS! If we can help in the future please let us know. Lisa
Reply date 04/26/2011
02/06/2011
Blue Wind Ct.
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
.They worked hard and gave us very good service during the whole process. We would use then again.

Agent's Response
We enjoyed working with you very much and appreciate all the work and effort you both put in to accomplish this transaction. Enjoy your new home!
Reply date 02/07/2011
10/22/2010
CONCHO SPRINGS DRIVE
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Very helpful and patient

Agent's Response
Thanks Richard! I enjoyed working with your family and wish ya'll the best in your new home!
Reply date 10/22/2010
09/03/2010
HARVEST GREEN PL
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Couldn't have gotten through it without them!

Agent's Response
Thanks for allowing us to help! we loved working with yall & The Woodlands rocks!
Reply date 09/07/2010
08/31/2010
ECHO CANYON DR
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
08/31/2010
ECHO CANYON DR
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
05/28/2010
ARROYO SPRINGS LANE
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Love our new home

Agent's Response
We are so glad! We love it, too - ya'll picked a great area and designed a beautiful home, can' wait to see the pool ;)
Reply date 06/01/2010
05/27/2010
BRIARSEDGE CT
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Wonderful working with Lisa. She did everything I asked of her and more.

Agent's Response
Thanks Wally and Jolee, we enjoyed working with you on your new home, too!
Reply date 05/28/2010
05/17/2010
BLUE WIND CT
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lisa and Jen are excellent realators. They understand the market and do fantastic job on preparing your home for sale. Plus, they keep you informed on every step of the process. They just do good work. Highly recommended.

Agent's Response
Joe, Thanks so much! We enjoyed working with you on the sale of your home. Keep us updated on your future plans! Lisa
Reply date 05/18/2010
05/10/2010
GARNETFIELD LN
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Once again, Lisa and Jen are simply the best! I am totally spoiled now. Working with them on 2 recent transactions -- one a buy, and the other a sale – are the best experiences I have had with realtors ever, and I’ve had a lot! Lisa and Jen are the gold standard!

Agent's Response
Thanks Michele! We always enjoy working with you, too. Maybe time for some investment property?! Just Kidding. Thanks again, Lisa
Reply date 05/10/2010
03/25/2010
APACHE LAKE DR
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Our experience was very positive. We never felt we were asking too many questions. They we excellent, and I would recommend them to anyone.

Agent's Response
Thank you! We enjoyed working with ya'll very much and wish you did not have to leave Katy! Lisa
Reply date 03/26/2010
01/30/2010
MOSSY LOG CT
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lisa and Jennifer are the best realtors that I have ever worked with. I highly recommend them to anyone looking to sell or purchase a home in the Houston area. They made the sales process easy and as painless as possible. Definitely five stars!

12/11/2009
SUNBIRD DR
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
10/18/2009
HAZELHURST DR
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
We really enjoyed working with Lisa. The best quality Lisa has is communication. She always responded very quickly and kept us updated through emails, calls, and texts. She also was patient with us as it was our first home-buying experience. We would definitely recommend her to other home buyers.

Agent's Response
Thanks so much Eric and Jaclyn! Enjoy your new home and tax credit!
Reply date 10/19/2009
10/18/2009
CAMPFIELD CT
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
09/15/2009
ECHO CANYON DR
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
She helped us find not just a house but a home. Somewhere we can raise our children, and a community we love.

09/03/2009
REDWING BROOK TRAIL
Buyer
4.50/5.0 

Competency 4/5.0
Market Knowledge 5/5.0
Communication 4/5.0
My Experience 5/5.0
08/17/2009
AUTUMN KNOLL CI
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
07/27/2009
DUCKLAKE LN
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
I could not have been more impressed. Lisa made my moving experience simple and enjoyable.

07/27/2009
BLUE WIND CT
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lisa Kenny and Jennifer Hemmenway are the best realtors I have ever worked with! They are quick to respond, know their business well and act professionally at all times. They have sold more houses in my neighborhood than any other realtors. I found quite a few of the realtors that brought clients through my house very unprofessional. They left lights on, blinds open, doors unlocked and pushed buttons they had no business touching. Lisa and Jennifer made these realtors look like amateurs.

07/04/2009
GOOSELAKE LN
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
06/24/2009
WESTGREEN BLVD
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
This house was on a very busy street and Lisa worked hard to get buyers by doing many open houses. I appreciate her hard work and efforts.

06/24/2009
EMILY ANNE CT
Buyer
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
06/14/2009
AZALEA BROOK WAY
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lisa & Jennifer helped me through the entire process. I never worried about anything because they kept in constant communications with me. They get an A+!

05/27/2009
BLUE BEECH DR
Buyer
4.00/5.0 

Competency 4/5.0
Market Knowledge 4/5.0
Communication 4/5.0
My Experience 4/5.0
05/27/2009
SPANISH NEEDLE DR
Seller
5.00/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
05/27/2009
LAGO BEND LN
Buyer
4.50/5.0 

Competency 5/5.0
Market Knowledge 4/5.0
Communication 4/5.0
My Experience 5/5.0
I highly recommend Lisa for buying or selling property. She is always willing to show me as many properties as I felt I needed to see to make a decision to buy. Dealing with a relocation company on this purchase was a tedious, stressful experience and a lengthy process and at times very frustrating. She helped me keep the course and we finally closed.

05/27/2009
MOSSY LOG CT
Seller
4.80/5.0 

Competency 5/5.0
Market Knowledge 5/5.0
Communication 4/5.0
My Experience 5/5.0
I have known Lisa for 33+ yrs and she has very strong integrity, a hard worker and will do whatever is needed to see the process through. I would highly recommend Lisa for buying or selling.

05/27/2009
VANDERPOOL LN 120
Seller
4.50/5.0 

Competency 5/5.0
Market Knowledge 4/5.0
Communication 4/5.0
My Experience 5/5.0



Client Comments
Selling your home can be stressful, but working with Lisa Kenny was an enjoyable and positive experience. Most importantly, lines of communication were always open and 2-way. We went through this process while abroad and it was well managed and seamless. We highly recommend Lisa to anyone who may be contemplating selling or buying!
Seller's Feedback on BERRY LEAF CT 03/12/2013

(survey date 03/11/2013)
Lisa and Jennifer understood the market and our needs and desires. They sold our home to relocate us into a home which was above and beyond our expectations and kept us in the area. They really went to work for months facilitating this transition, all in a tough economy and market – EXCELLENT JOB! If you don’t go with the Lisa/Jenn team you are gonna be lost!
Buyer's Feedback on AUTUMN PARK DR 09/25/2012

(survey date 09/25/2012)
Love these ladies. They were VERY helpful and worked hard to lease my place. I will use them again.
Seller's Feedback on ROYAL OAKS CROSSING 05/08/2012

Agent's Response
And we enjoy working with you!
Reply date 05/11/2012

(survey date 03/29/2012)
Lisa and Jen are AWESOME
Seller's Feedback on ECHO CANYON DR 01/31/2012

Agent's Response
We feel the same about you Tiffany! Thank you.
Reply date 02/01/2012

(survey date 01/23/2012)
Lisa went beyond the call of duty. She was so patient with us no matter how many times we changed our mind about things. She stuck with us, was always friendly, helpful, and really cared about our needs and future. I will never use anyone else. Teri Mccloud
Buyer's Feedback on SILVERSIDE DR 01/23/2012

(survey date 01/23/2012)
If I could give Lisa 10's I would. She was great. The experience was easy because of Lisa.
Buyer's Feedback on WESTHAVEN DR 12/19/2011

Agent's Response
Thanks so much Jean, I enjoyed helping you find a home!
Reply date 12/19/2011

(survey date 12/19/2011)
Lisa and Jennifer are the best team ever!
Seller's Feedback on COUNTRY PLACE DR 12/13/2011

(survey date 12/10/2011)
Lisa and Jennifer are two of the most knowledgeable real estate agents I have ever met, keep up the great work guys! And Thanks for everything!
Buyer's Feedback on Trail Creek 10/24/2011

Agent's Response
Thanks, We always enjoy working with ya'll and your new home is wonderful!
Reply date 10/24/2011

(survey date 09/28/2011)
Lisa was very efficient and extremely helpful with the closing statement making sure everything was correct. I would recommend Lisa to anyone looking for a home in any area.
Buyer's Feedback on RIDGE PARK DR 05/11/2011

(survey date 05/11/2011)
Lisa has done a great job on this. Very professional, knowledgeable, helpful and knows the market well. I enjoyed working with her and will recommend her to my friends. Essie Amire
Buyer's Feedback on BLUE WIND CT 04/25/2011

Agent's Response
Thanks Essie! Jen and I enjoyed working with you as well and would like to welcome ya'll to Katy and MCHS! If we can help in the future please let us know. Lisa
Reply date 04/26/2011

(survey date 04/25/2011)
.They worked hard and gave us very good service during the whole process. We would use then again.
Seller's Feedback on Blue Wind Ct. 02/06/2011

Agent's Response
We enjoyed working with you very much and appreciate all the work and effort you both put in to accomplish this transaction. Enjoy your new home!
Reply date 02/07/2011

(survey date 02/06/2011)
Very helpful and patient
Buyer's Feedback on CONCHO SPRINGS DRIVE 10/22/2010

Agent's Response
Thanks Richard! I enjoyed working with your family and wish ya'll the best in your new home!
Reply date 10/22/2010

(survey date 10/22/2010)
Couldn't have gotten through it without them!
Buyer's Feedback on HARVEST GREEN PL 09/07/2010

Agent's Response
Thanks for allowing us to help! we loved working with yall & The Woodlands rocks!
Reply date 09/07/2010

(survey date 09/03/2010)
Love our new home
Buyer's Feedback on ARROYO SPRINGS LANE 06/01/2010

Agent's Response
We are so glad! We love it, too - ya'll picked a great area and designed a beautiful home, can' wait to see the pool ;)
Reply date 06/01/2010

(survey date 05/28/2010)
Wonderful working with Lisa. She did everything I asked of her and more.
Buyer's Feedback on BRIARSEDGE CT 05/28/2010

Agent's Response
Thanks Wally and Jolee, we enjoyed working with you on your new home, too!
Reply date 05/28/2010

(survey date 05/27/2010)
Lisa and Jen are excellent realators. They understand the market and do fantastic job on preparing your home for sale. Plus, they keep you informed on every step of the process. They just do good work. Highly recommended.
Seller's Feedback on BLUE WIND CT 05/18/2010

Agent's Response
Joe, Thanks so much! We enjoyed working with you on the sale of your home. Keep us updated on your future plans! Lisa
Reply date 05/18/2010

(survey date 05/17/2010)
Once again, Lisa and Jen are simply the best! I am totally spoiled now. Working with them on 2 recent transactions -- one a buy, and the other a sale – are the best experiences I have had with realtors ever, and I’ve had a lot! Lisa and Jen are the gold standard!
Seller's Feedback on GARNETFIELD LN 05/10/2010

Agent's Response
Thanks Michele! We always enjoy working with you, too. Maybe time for some investment property?! Just Kidding. Thanks again, Lisa
Reply date 05/10/2010

(survey date 05/10/2010)
Our experience was very positive. We never felt we were asking too many questions. They we excellent, and I would recommend them to anyone.
Seller's Feedback on APACHE LAKE DR 03/26/2010

Agent's Response
Thank you! We enjoyed working with ya'll very much and wish you did not have to leave Katy! Lisa
Reply date 03/26/2010

(survey date 03/25/2010)
Lisa and Jennifer are the best realtors that I have ever worked with. I highly recommend them to anyone looking to sell or purchase a home in the Houston area. They made the sales process easy and as painless as possible. Definitely five stars!
Seller's Feedback on MOSSY LOG CT 02/01/2010

(survey date 01/30/2010)
We really enjoyed working with Lisa. The best quality Lisa has is communication. She always responded very quickly and kept us updated through emails, calls, and texts. She also was patient with us as it was our first home-buying experience. We would definitely recommend her to other home buyers.
Buyer's Feedback on HAZELHURST DR 10/19/2009

Agent's Response
Thanks so much Eric and Jaclyn! Enjoy your new home and tax credit!
Reply date 10/19/2009

(survey date 10/18/2009)
She helped us find not just a house but a home. Somewhere we can raise our children, and a community we love.
Buyer's Feedback on ECHO CANYON DR 09/15/2009

(survey date 09/15/2009)
I could not have been more impressed. Lisa made my moving experience simple and enjoyable.
Buyer's Feedback on DUCKLAKE LN 07/28/2009

(survey date 07/27/2009)
Lisa Kenny and Jennifer Hemmenway are the best realtors I have ever worked with! They are quick to respond, know their business well and act professionally at all times. They have sold more houses in my neighborhood than any other realtors. I found quite a few of the realtors that brought clients through my house very unprofessional. They left lights on, blinds open, doors unlocked and pushed buttons they had no business touching. Lisa and Jennifer made these realtors look like amateurs.
Seller's Feedback on BLUE WIND CT 07/27/2009

(survey date 07/27/2009)
This house was on a very busy street and Lisa worked hard to get buyers by doing many open houses. I appreciate her hard work and efforts.
Seller's Feedback on WESTGREEN BLVD 06/24/2009

(survey date 06/24/2009)
Lisa & Jennifer helped me through the entire process. I never worried about anything because they kept in constant communications with me. They get an A+!
Seller's Feedback on AZALEA BROOK WAY 06/14/2009

(survey date 06/14/2009)
I highly recommend Lisa for buying or selling property. She is always willing to show me as many properties as I felt I needed to see to make a decision to buy. Dealing with a relocation company on this purchase was a tedious, stressful experience and a lengthy process and at times very frustrating. She helped me keep the course and we finally closed.
Buyer's Feedback on LAGO BEND LN 05/27/2009

(survey date 05/27/2009)
I have known Lisa for 33+ yrs and she has very strong integrity, a hard worker and will do whatever is needed to see the process through. I would highly recommend Lisa for buying or selling.
Seller's Feedback on MOSSY LOG CT 05/27/2009

(survey date 05/27/2009)