Client Experience Rating
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Agent Rating Report
Laurie Coton
Wayland Hancock Properties
CLIENT EXPERIENCE RATING
Overall Rating
5.00/5.0
Based on 8 Surveys Out of 18 Transactions

Overall Service Rating in each Category
Competency
5.00/5.0

Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests
Market Knowledge
5.00/5.0

Exhibited knowledge of the real estate market, the neighborhood and community
Communication
5.00/5.0

Updated me regularly, responded in a timely manner, communicated with me in the way I wanted
My Experience
5.00/5.0

Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt


Agent Rating by Transaction (8 records)
Survey Date
Street Name
Representing
Overall Rating
10/14/2009
WAYCROSS ST
Buyer
5.00/5.0 
Rating Details

08/22/2009
GUILDFORD RD
Seller
5.00/5.0 
Rating Details

08/23/2009
E 8TH ST
Seller
5.00/5.0 
Rating Details

06/16/2009
HEARTHSIDE DR
Buyer
5.00/5.0 
Rating Details

06/16/2009
POST OAK BLVD 1213
Buyer
5.00/5.0 
Rating Details

06/16/2009
BETTY
Buyer
5.00/5.0 
Rating Details

04/19/2009
GENESEE ST
Seller
5.00/5.0 
Rating Details

04/19/2009
MCGOWEN ST I
Seller
5.00/5.0 
Rating Details




Client Comments
This was our first home purchase and Laurie Coton was amazingly patient and understanding with us in navigating the process. She was knowledgeable, informative and kind throughout our home search and all the way to closing. A really wonderful agent and genuine person. I would recommend her to anyone.

Buyer's Feedback on WAYCROSS ST 10/15/2009
(survey date 10/14/2009)

Laurie's a terrific agent and a wonderful person. We are lucky to have had her handle the sale of our home and to have her as a friend.

Seller's Feedback on GUILDFORD RD 09/27/2009
(survey date 08/22/2009)

This was a perfect transaction, which in today's business environment is usually not achieved. Thank you for the great service. . . . Carl & Susan

Buyer's Feedback on POST OAK BLVD 06/17/2009
(survey date 06/16/2009)

Outstanding in every way!

Buyer's Feedback on BETTY 06/16/2009
(survey date 06/16/2009)

Pleasant, competent, thoughtful, considerate -- wonderful. Goes MILES extra to do the job way above expectations.

Seller's Feedback on MCGOWEN ST 04/19/2009
(survey date 04/19/2009)