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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
143 Surveys

Fernhill DR

Surveyed on Mar 31, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Alicia was very kind, friendly, and helpful every step of the way. She made the process very simple. Highly recommend.”

Puget LN

Surveyed on Feb 27, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Alicia Arroyos exemplifies customer service. Prioritizing clients is evident through her diligence, meticulousness, and knowledge of the industry and process to which maximizes the outcome in your favor and personalizes the experience to ensure your dream home ”

Alicia Arroyos
Thank you for being great partners throughout the home buying process. It took us a few months, but in the end we found your custom-built dream home, in an exclusive gated community, with plenty of amenities, upgrades and character. Thank you for your loyalty and trust in us. We're committed to providing you with exceptional service and results. Your continued support throughout the years, in several buying and selling transactions is sincerely appreciated. God bless you!

Chelsea CT

Surveyed 4 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Tuve una experiencia fant stica trabajando con nuestra querida Alicia Arroyos, me mantuvo informada desde la primera llamada muy profesional y dedicada siempre estuvo disponible para responder cualquier pregunta que tuvi ra durante todo el proceso. Gracias a Dios por haber encontrado a alguien con tanta dedicaci n y amor a su trabajo, sin duda excelente en lo que hace, nuevamente gracias a Alicia Arroyos mi familia y yo siempre la tendremos en nuestros corazones.”

Alicia Arroyos
I loved working with Iraida. She is an absolutely great communicator and was great at submitting any paperwork to the Wells Fargo loan officer. We worked hard together to make what seemed like a difficult deal work. Not only did I manage to get the seller to agree to some major repairs, I also managed to get some closing cost assistance for my buyer. The buyer was extremely pleased with the outcome, as was I.

Desert Glen DR

Surveyed 6 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Alicia was amazing and went above and beyond to help us find the perfect house. Highly recommend her ”

Alicia Arroyos
It was an absolute pleasure working with Mrs. Jackson and showing her both resales and new homes. We were able to find a new build that fit her family's needs. It is the perfect home for them and their pets. We welcome them to the Houston area!

Neff ST

Surveyed 8 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“The professionalism, communication and consistent attention to detail exhibited by The Arroyos Team - Alicia and her husband and partner Enrique - far exceeded our expectations. The house we were selling for our deceased aunt was sold quickly and over the asking price, thanks to their skills and expertise. Alicia and Enrique always took into consideration the fact that we were traveling from three hours away, several times, to work in clearing out the house to get it ready to sell. They were patient and helpful, and kept us very well-informed by phone, email and text to get all the business settled. Plus, Alicia and Enrique were fun to visit with My husband and I would definitely recommend The Arroyos Team and feel very fortunate to have chosen them.”

Edgewood

Surveyed 11 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mrs Alicia Arroyos is a seasoned realtor with over 33 years of experience backed by her top notched educational background and credentials -She exemplifies excellence professionalism honesty and integrity with a personal touch to all her clients She is attentive to my needs and she explained every step the way which helped in the expeditious listing and sale of our property Not only that she stayed on top of the paperworks and coordinated with the buyer s agent so everyone was on the same page -She effectively negotiated with the buyer s agent and she represented and protected my interest in a fair manner hence both parties came to a mutual agreement that leads to successful closing -She is quite knowledgeable and knew the ins and outs of real state By that she did thorough market study and market analysis of comparable properties in the area and nicely and fairly listed our property based on its fair market value -She planned and organized a well orchestrated open house which was attended by 34 in person viewers She virtually staged the property nicely and it had over 450 views -She puts her heart and mind to her work and she delivered what she promised -My husband and I highly and fully recommend Alicia Arroyos and her husband Enrique to everyone looking or needing to rent or buy a house She is honest has integrity and she delivers high level of professionalism personal touch ”

Alicia Arroyos
We wish to express our most sincere thanks for your kind words. We value your trust and confidence in us and sincerely appreciate you! Thank you for taking the time to rate our service to you. We're extremely happy that we sold your house in a very short time and over list price. We wish you the very best in your new journey.

Echo Grove Lane

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mrs. Arroyos is one of the best realtors! She is fun to talk with and so notable on her business. She is very understandable. During our process I wasn’t very sure if I need to sell or rent. She never pushed ether way, in the mean time I had the loss of my husband and all the process was put on hold she was very supported and when I was ready I desired to rent. I will keep using her services and recommend mrs. Alicia to anyone that have realtor need. Att. Connie Castellanos”

Bloomhill Place

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Alicia is fantastic!”

Alicia Arroyos
It was a real pleasure to have known Ms. Drown and to have found the beautiful and modern property that met her criteria. She was a delight to work with.

Bagby Street

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Very knowledgeable realtors. Answered my questions right away no matter the time of day.”

Laurel Oaks Drive

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“The Arroyos team was fantastic to say the least!! It was a smooth and easy from start to finish. Super fast and efficient. They are extremely knowledgeable in the area and the business. I love that they treat you like family. I would recommend their expertise any day!! Thank you so much for your assistance in finding my family's new place!! We love it!!”

Alicia Arroyos
It was a pleasure and very grateful that you selected us to find and get the perfect home for you, your family and your beloved pets in record time. Thank you for sending all required documents quickly. Your prompt action is much appreciated. Enjoy your beautiful home!

Plantation Creek Drive

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mrs. Arroyos is an excellent realtor. From the very beginning she was very open, very warm, and you have the reassurance that you’re in good hands. She is very proactive, yet patient. She facilitated open and active communication regarding any concerns or anything that needs to be done every step of the way. This was very valuable to us, as this was our first time undergoing this process. Despite that, we felt confident working with her. Her experience shows, and she keeps you informed and educated. She ensures you have a good understanding throughout the process. Mrs. Arroyos is honest and sincere, and she truly cares for her clients. She always had our best interests in mind, and she communicated any concerns and advised as appropriate. She truly went above and beyond to help us find the perfect home for our needs, and we felt truly blessed to work with a competent, caring, sincere realtor. ”

Alicia Arroyos
I absolutely loved working with this very young, hard-working, beautiful, courteous and professional couple. They needed to find a home near a great school and not too far from their little girls grandparents. We found the home the very first day. The home being a couple of blocks from a great school and the grandparents home. This couple submitted all paperwork that was asked of them in a timely manner. We beat out many other applicants according to listing agent. It makes me feel good that they are so happy and satisfied with my service.

Clustering Oak

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Alicia was a great pleasure to work with. She was very thorough throughout the process. The most prefect realtor and zero issues. Would highly recommend!”

Alicia Arroyos
It was great working with Noah and La Toya! They had their house move-in ready and it quickly sold.

Present Street

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I’m completely satisfied ”

Hampton Circle

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I'll rate A plus....I'm happy and I recommend the arroyo's team with friends and family”

Alicia Arroyos
Great landlord! Always attentive to the tentants needs.

Teal Vista Court

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Professional and reliable ...excellent experiences !!!”

Alicia Arroyos
This is a beautifully maintained rental property. Always a pleasure to show. Leases quickly thanks to the landlord who takes care of his properties.
Overall Rating
4.94/5
Rate based on 143 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.92 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.94 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.95 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.94 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience